At Harsiddh Machines, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions regarding refunds, cancellations, returns, and related requests for products and services purchased through our website, www.harsiddhmachines.com.

Please read this policy carefully before placing an order or making any payment.

1. Scope of This Policy

This Refund Policy applies to all products, machinery, equipment, spare parts, and related services offered by Harsiddh Machines through its website and direct business transactions.

Due to the nature of industrial machinery and customized manufacturing solutions, refunds are subject to the conditions outlined below.

2. Order Cancellation Policy

Before Production or Processing

Orders may be eligible for cancellation if:

• The cancellation request is received before production, procurement, customization, or shipment has begun.
• No significant resources have been allocated toward fulfilling the order.

Approved cancellations may be subject to administrative or processing charges, where applicable.

After Production Begins

Once manufacturing, customization, assembly, procurement, testing, or processing has commenced, cancellation requests may not be accepted.

Any costs already incurred by Harsiddh Machines may be deducted from any eligible refund amount.

3. Customized and Made-to-Order Products

Many of our machines and equipment are manufactured according to customer-specific requirements.

Therefore:

• Customized products are generally non-refundable and non-returnable.
• Orders placed for specially designed, modified, or custom-built machinery cannot be canceled once production has begun.
• Refunds will not be provided for approved custom specifications after manufacturing starts.

Customers are encouraged to carefully review all technical specifications before confirming an order.

4. Refund Eligibility

A refund may be considered under the following circumstances:

• Payment was made in error or duplicated.
• The ordered product cannot be supplied due to circumstances solely attributable to Harsiddh Machines.
• A written agreement specifically provides for a refund.
• Applicable law requires a refund.

All refund requests are subject to review and approval by Harsiddh Machines.

5. Non-Refundable Situations

Refunds will generally not be granted for:

• Change of mind after order confirmation.
• Incorrect product selection by the customer.
• Delays caused by customer actions or incomplete information.
• Customized or made-to-order machinery.
• Installation, commissioning, training, or support services already provided.
• Products damaged due to misuse, improper handling, unauthorized modifications, or negligence.
• Delays caused by transportation providers, customs authorities, force majeure events, or circumstances beyond our control.

6. Damaged or Defective Products

If a product is received damaged or appears defective:

1. Notify Harsiddh Machines promptly after delivery.
2. Provide photographs, videos, and supporting documentation.
3. Allow reasonable time for inspection and verification.

Upon verification, we may, at our discretion:

• Repair the product,
• Replace the affected component,
• Provide technical support,
• Offer another appropriate resolution.

Any resolution will depend on the nature of the issue and applicable contractual terms.

7. Return Policy

Returns are accepted only when specifically authorized by Harsiddh Machines.

Unauthorized returns may be refused.

If a return is approved:

• The product must be unused unless otherwise agreed.
• The product must be returned in its original condition.
• All manuals, accessories, and documentation must be included.
• Return shipping costs may be the responsibility of the customer unless otherwise agreed in writing.

8. Refund Processing

When a refund is approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing times may vary depending on financial institutions, banks, and payment providers.
• Applicable transaction fees, banking charges, taxes, shipping costs, and administrative expenses may be deducted where permitted.

9. International Orders

For international transactions:

• Refunding processing may be subject to currency conversion rates.
• Banking and transfer charges may apply.
• Import duties, customs fees, taxes, and government charges already paid may not be refundable through Harsiddh Machines.

Customers should consult local authorities regarding any applicable customs refund procedures.

10. Limitation of Liability

To the maximum extent permitted by law, Harsiddh Machines shall not be liable for indirect, incidental, consequential, or special damages arising from product purchases, delays, cancellations, or refund-related matters.

Any approved refund shall be limited to the amount actually received by Harsiddh Machines for the applicable order.

11. Policy Updates

Harsiddh Machines reserves the right to modify, amend, or update this Refund Policy at any time without prior notice.

Updated versions will be published on our website and become effective immediately upon posting.

12. Contact Us

For questions regarding refunds, cancellations, or returns, please contact:

Harsiddh Machines
Website: www.harsiddhmachines.com

Customer Acknowledgment

By placing an order with Harsiddh Machines, you acknowledge that you have read, understood, and agreed to this Refund Policy, including all conditions relating to cancellations, returns, and refunds.